Privacy Policy
Greenwich Carpet Cleaners Privacy Policy
This Privacy Policy explains how Greenwich Carpet Cleaners collects, uses, stores, and protects personal data when providing carpet cleaning and related services. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act. This Privacy Policy applies to all Greenwich Carpet Cleaners customers within our Greenwich service area.
Scope and Responsibility
Greenwich Carpet Cleaners acts as the data controller for the personal data we collect in the course of providing our services. This means we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing is carried out in compliance with applicable data protection law.
Personal Data We Collect
We collect only the personal data that is necessary for us to deliver our services, manage our relationship with you, and comply with legal obligations. The types of personal data we may collect include the following categories.
Identification and contact details, such as your name, postal address, and general contact details necessary for communication and service delivery. Service and property information, such as the type of property, the areas to be cleaned, access instructions, and any relevant notes about your preferences or requirements. Booking and transaction details, such as dates and times of bookings, records of services provided, prices, and payment status information. Communication records, such as enquiries, complaints, feedback, and any other correspondence you have with us by phone, text, or other communication channels. Technical and usage data that may be captured when you interact with our website or online booking tools, such as basic analytical information about page views and preferences, where applicable.
How We Collect Your Data
We may collect personal data directly from you when you make an enquiry, request a quote, book a service, or communicate with us. We may also collect information from your use of our website or online booking tools. In certain cases we may receive limited information from third parties where this is necessary to fulfil a booking arranged on your behalf or to verify payment or address details.
Lawful Basis for Processing
We process your personal data only where we have a lawful basis under data protection law. The main lawful bases we rely on are as follows.
Contract. We process data where it is necessary to enter into or perform a contract with you, for example to provide carpet cleaning services, arrange appointments, issue invoices, and manage your bookings.
Legitimate interests. We process data where it is necessary for our legitimate business interests and these are not overridden by your rights, such as improving our services, managing and protecting our business, and keeping basic records of past services for reference and quality control.
Legal obligation. We process data where it is necessary to comply with legal and regulatory obligations, including tax and accounting rules and any applicable consumer legislation.
Consent. In limited cases we may rely on your consent, for example for sending certain types of marketing communication where required by law. You have the right to withdraw consent at any time, without affecting the lawfulness of processing before withdrawal.
Purposes of Data Use
We use your personal data for the following purposes.
To provide and manage our cleaning services, including accepting and confirming bookings, planning work, attending your premises, and delivering the requested services. To communicate with you about quotes, bookings, rescheduling, service updates, and follow up after a visit. To process payments and maintain accurate accounts and business records. To handle enquiries, complaints, and customer support matters. To improve our services, for example by reviewing feedback, monitoring service quality, and analysing general usage trends. To comply with legal obligations and respond to lawful requests from public authorities where required.
Data Sharing and Processors
We do not sell your personal data. We may share your data with trusted third parties where this is necessary for the purposes described in this Privacy Policy.
Service providers acting as data processors may assist us with functions such as payment processing, accounting support, customer management, website hosting, and data storage. These providers process your data only on our documented instructions, under a written contract, and are required to implement appropriate security measures and protect your data.
Professional advisers such as accountants or legal professionals may have access to limited personal data where reasonably necessary for professional advice, accounting, or legal compliance.
Public authorities and regulators may receive information if we are legally obliged to disclose it, or if disclosure is necessary to protect our rights or respond to legal claims.
International Transfers
Where any of our service providers are located outside the United Kingdom or the European Economic Area, we take steps to ensure that your data is protected by appropriate safeguards, such as standard contractual clauses or equivalent measures, in line with data protection law.
Data Retention
We keep personal data only for as long as is necessary for the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.
In general we retain basic customer and transaction records for a period required by tax and accounting legislation, after which they are securely deleted or anonymised. Communication records and service notes are retained for a period that allows us to respond to queries, manage repeat bookings, and maintain service quality, and are then removed or anonymised when no longer needed. Where we rely on your consent for specific processing, we will stop that processing if you withdraw your consent, though we may retain limited information as required to respect your preference in the future or to meet legal obligations.
Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures include limiting access to personal data to those who need it for their role, using secure storage methods, and requiring our processors to maintain suitable security standards. While we strive to protect your personal data, no system can be completely secure, and we cannot guarantee absolute security of information transmitted or stored electronically.
Your Data Protection Rights
As a customer of Greenwich Carpet Cleaners in our Greenwich service area, you have a range of rights regarding your personal data under data protection law.
Right of access. You have the right to request confirmation that we process your personal data and to obtain a copy of that data, along with certain information about how it is used.
Right to rectification. You have the right to ask us to correct or complete personal data that you believe is inaccurate or incomplete.
Right to erasure. In certain circumstances you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and there is no legal requirement for us to retain it.
Right to restrict processing. You can request that we restrict the processing of your personal data in certain situations, such as while we are verifying the accuracy of data or assessing an objection.
Right to object. You may object to our processing of your personal data that is based on legitimate interests, including profiling, on grounds relating to your particular situation. We will stop the processing unless we have compelling legitimate grounds to continue or we need the data in connection with legal claims.
Right to data portability. Where processing is based on consent or on a contract and carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine readable format and, where technically feasible, to have it transmitted to another controller.
Right to withdraw consent. Where we rely on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.
To exercise any of these rights, please contact us using the contact methods made available on our website or through our standard customer communication channels. We may need to verify your identity before responding to your request.
Complaints
If you have concerns about how we handle your personal data, we encourage you to contact us so that we can address the issue. You also have the right to lodge a complaint with the relevant supervisory authority responsible for data protection if you believe your rights have been infringed.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. The updated version will apply from the date it is published. We recommend that you review this Privacy Policy periodically to stay informed about how we process your personal data.
