Terms and Conditions for UK Services

These service terms and conditions set out the basis on which services are provided to customers in the United Kingdom. By making a booking, confirming a quotation, or allowing work to commence, the customer agrees to be bound by these terms. These conditions are intended to create a clear, fair, and practical framework for the supply of services, including the booking process, payment obligations, cancellation rights, liability limits, waste handling, and the law that applies to the agreement.

For the purposes of these terms, references to “we”, “us”, and “our” mean the service provider, while “you” and “your” mean the customer who requests or receives the services. The service agreement may be formed in writing, by electronic message, through a booking system, or by any other reasonable method of confirmation accepted by both parties. Any variation to these terms must be agreed in writing unless we expressly state otherwise.

These UK service terms apply to all standard service arrangements unless a separate written contract is signed. If there is any inconsistency between a quotation, order confirmation, or specific service schedule and these terms, the written service-specific document will take priority only to the extent of that inconsistency. All other provisions remain in force.

Booking Process

Bookings may be made by telephone, email, online request form, or any other booking channel made available from time to time. A booking is not confirmed until we have accepted it and, where applicable, received any required deposit, advance payment, or written acknowledgement. We may request additional information before accepting a booking, including site details, access requirements, service scope, and any relevant health or safety considerations.

When you make a booking, you must ensure that all information provided is accurate, complete, and up to date. This includes the service location, requested date, special instructions, and any conditions that may affect delivery of the work. If the information you provide is incorrect or incomplete, we may need to adjust the booking, amend the price, or reschedule the service. Any such change will be communicated as soon as reasonably possible.

We reserve the right to refuse or cancel a booking where we reasonably believe the service cannot be delivered safely, lawfully, or within the agreed timeframe. Reasons may include restricted access, adverse weather, unsuitable site conditions, non-payment of previous invoices, suspected fraud, or circumstances beyond our reasonable control. A booking is always subject to availability, and estimated dates or times are not guaranteed unless expressly confirmed as fixed appointment slots.

Payments and Charges

Prices are usually stated in pounds sterling and may be shown inclusive or exclusive of VAT depending on the status of the service and the quotation issued. Unless otherwise agreed, prices may be based on the description of the work provided at the time of booking and may change if the actual requirements differ from those originally described. Any additional work, waiting time, materials, disposal charges, or out-of-scope tasks may be charged separately.

Payment terms will be specified in the quotation, invoice, or order confirmation. In the absence of a specific term, payment is due immediately upon completion of the service or upon receipt of invoice, whichever occurs first. We may require part payment or a deposit before starting work. If payment is not made by the due date, we may charge statutory interest and reasonable costs of recovery, in accordance with applicable UK law.

Cancellation and Rescheduling

You may cancel or reschedule a booking by giving notice within a reasonable time before the agreed service date. The amount of notice required may depend on the type of service, the resources already allocated, and whether special materials or third-party arrangements have been made. Where a cancellation is made late, we may charge a cancellation fee that reflects our reasonable losses, including staff time, travel, administrative costs, and non-refundable supplier expenses.

Where the service has already begun, or where we have arrived on site and are unable to proceed due to reasons outside our control, you may still be charged for the work carried out, including any reasonable call-out or attendance charge. If we need to cancel or reschedule the service, we will use reasonable efforts to give notice and offer an alternative date. We will not be responsible for indirect losses caused by a change of schedule, except where required by law.

Service Delivery, Customer Responsibilities, and Standards

You agree to provide safe access to the premises and to ensure that the area where the work is to be carried out is reasonably clear and suitable. You must disclose any known hazards, including asbestos risk, contamination, fragile surfaces, electrical issues, restricted entry points, or any other condition that may affect safe performance. If specialist equipment, permits, or preparatory work are required, you must inform us before the service date.

We will carry out the services with reasonable care and skill and in accordance with any agreed specification. However, unless expressly stated, timescales are estimates only and may be affected by weather, supply issues, traffic, access problems, or other operational factors. We may use suitable subcontractors, employees, or agents to perform the service, provided the standard of performance remains in line with these terms.

Where a customer requests changes to the original service after booking, we may revise the quotation, schedule, or service scope accordingly. Any revised arrangement will only take effect once confirmed by us. If you ask us to proceed contrary to our reasonable advice, we may decline to do so or ask you to confirm the instruction in writing.

Liability and Limitations

We do not exclude or limit our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation. Subject to that, we are not responsible for losses that are not reasonably foreseeable, for business interruption, loss of profit, loss of opportunity, or indirect or consequential loss arising from the services.

Our total liability for any claim connected with the services shall, unless otherwise required by law or expressly agreed in writing, be limited to the total amount paid or payable for the specific service giving rise to the claim. This limit applies whether the claim is in contract, tort, negligence, breach of statutory duty, or otherwise. Nothing in these service agreement terms affects your statutory rights as a consumer where applicable.

We are not liable for delays or failure to perform caused by events outside our reasonable control, including severe weather, fire, flood, pandemic-related restrictions, utility failures, industrial action, transport disruption, or acts of third parties. Where such an event occurs, performance will be suspended for the duration of the event and resumed as soon as reasonably practicable.

Waste Regulations and Disposal

Where our services involve the removal, transport, handling, or disposal of waste, all such activities will be carried out in accordance with applicable UK waste regulations and environmental requirements. Waste will be managed responsibly and, where relevant, transferred only to authorised facilities or licensed carriers. We may refuse to remove materials that are hazardous, contaminated, unlawfully stored, or not properly declared in advance.

You are responsible for ensuring that any waste presented for collection is accurately described and separated as required. If the waste type differs from what was agreed, or if it includes prohibited or hazardous items, we may adjust the charge, refuse collection, or require additional arrangements. You must not present waste that contains sharp, dangerous, explosive, or unlawful materials unless we have expressly agreed to handle it and have the necessary approvals.

Any waste transfer documentation, duty-of-care records, or similar paperwork will be completed where required by law. Ownership of waste transfers to us only to the extent permitted by law and only when the waste has been lawfully accepted. You remain responsible for any undisclosed waste conditions that make collection unsafe or non-compliant. In some cases, we may require photographs or a pre-inspection to assess waste before agreeing to collect it.

Complaints, Termination, and General Terms

If you believe the service has not been delivered in accordance with these terms, you should notify us within a reasonable time after the issue arises. We may request evidence, access to the site, or an opportunity to inspect the matter before deciding whether any remedy is appropriate. Where a valid issue is identified, we may, at our discretion and subject to law, re-perform the service, reduce the charge, or provide another fair remedy.

We may terminate or suspend the service agreement immediately if you materially breach these terms, fail to pay amounts due, provide false information, or behave in a way that makes it unsafe or unreasonable for us to continue. If termination occurs, you must pay for all services performed up to the point of termination, together with any agreed charges or non-cancellable commitments already incurred.

Governing Law and Jurisdiction

These terms and any dispute or claim arising from them, whether contractual or non-contractual, shall be governed by and interpreted in accordance with the laws of England and Wales unless another part of the United Kingdom applies by mandatory law. The courts with appropriate jurisdiction shall have exclusive or non-exclusive authority to resolve disputes, depending on the legal rights of the parties and any applicable consumer protections.

Entire Agreement

These terms, together with any quotation, booking confirmation, and written service specification, form the entire agreement between the parties in relation to the relevant services. If any provision is found to be invalid or unenforceable, the remaining provisions will continue in full force. No failure or delay by us in enforcing any right or remedy shall operate as a waiver of that right or remedy.

The headings in these terms are included for convenience only and do not affect interpretation. Any reference to a statute or statutory provision includes any amendment, re-enactment, or replacement of that law. By continuing with a booking or accepting delivery of the service, you confirm that you have read, understood, and agreed to these UK service terms and conditions.